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Our Policy
By Webticks

COMPLAINTS POLICY

COMPLAINTS POLICY

Our Policy

Resolving Your Complaints

 Introduction

  • At all stages of this process we will endeavor to acknowledge receipt of your complaint on the day it is received and to provide a full response within a further five working days.
    This procedure is designed to address problems that we have failed to resolve to your satisfaction, within the appropriate department.

  • To view our Privacy Policy, please click here.

How to contact us

  • Email us by sending  a secure email via the contact form. Note: initially  ONLY send a brief summary of your concern or complaint. We will then reply advising you on how to proceed.

  • Call us 020 3026 7551 (UK Landline - Local rate charges may apply, please check with your call service provider). You can call our team Monday to Friday from 10am to 6pm, and on Saturdays from 10am to 5pm. 

  • Write to us:

Webticks
Unit 116469
PO Pox 6945
London
W1A 6US

  • Your name and address.

  • A daytime phone number we can contact you on.

  • Your Webticks account/receipt/reference number.

  • A description of your concern or complaint.

  • What you would like us to do to put things right.

  • After receiving your concern or complaint, it will be our endeavour to try and resolve the matter as quickly as we can and with minimum inconvenience to you.

  • We will try our best to ascertain what the problem is, and to identify with you what we can do to put it right.

  • We will carry out all relevant investigatory processes to get to the bottom of the issue.

  • Provide a professional and suitable solution for all parties.

Thanks for reading

Webticker

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Hasanah Aid | A registered charity in UK

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Mimbar | A mosque and madrassah in UK

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© Copyright 2024. Webticks

Privacy Policy